Shipping & Returns Policy

Last Update: 09/07/2026

This Shipping & Returns Policy explains how Ventaja Sport Ltd handles delivery, club collection, returns, refunds and faulty items.

This policy applies to orders placed through our website, club shops, approved club order pages, events and pop-ups.

1. Who we are

Business name: Ventaja Sport Ltd
Trading as: Ventaja Sport
Company number: 16097343
Email: info@ventajasport.com

If you have any questions about delivery, collection, returns or refunds, please contact us at info@ventajasport.com

2. Delivery area

At the moment, we only ship orders within the United Kingdom.

We do not currently offer international shipping.

3. Delivery options

We currently offer the following delivery and collection options:

Option Cost Details

UK shipping £5.95 Orders are shipped to the delivery address provided at checkout.

Club collection Free Orders are delivered to the relevant club and made available for collection.

Club collection is only available where it is shown as an option at checkout or agreed as part of a club arrangement.

4. Order cut-off, dispatch and collection times

Orders placed by 12 noon on Tuesday will usually be:

Shipped by 3pm on Friday using a next-day delivery service; or
Available to collect from the club after 3pm on Friday, where club collection has been selected.

Orders placed after 12 noon on Tuesday may be processed in the following weekly order cycle.

Delivery and collection times are estimates. We will do our best to meet them, but delays can occasionally happen due to stock availability, personalisation, production time, courier delays, club delivery arrangements or other circumstances outside our control.

5. Personalised and clubwear items

Some Ventaja Sport products include personalisation as standard, including certain club T-shirts, jackets, hoodies and polos.

Personalisation may include, but is not limited to:

Player names.
Initials.
Squad numbers.
Club logos.
Team names.
Custom printing or embroidery.
Made-to-order clubwear.

Where player name personalisation is included in the product, there is no additional charge unless stated otherwise.

Personalised items may take longer to process, dispatch or prepare for club collection. If your personalised item is delayed, we will notify you when possible. We will also notify you when your order has been dispatched or is ready to collect.

Please check all personalisation details carefully before placing your order.

We are not responsible for errors submitted by the customer, club, parent, guardian, player or team organiser.

For personalised items, we may ask you to confirm at checkout that all personalisation details are correct and that you understand personalised items cannot be returned unless faulty.

6. Returns for standard non-personalised items

You may return standard, non-personalised items within 30 days of delivery, provided that the item is:

Unused.
Unwashed.
In its original condition.
In its original packaging where possible.
Returned with proof of purchase.

This 30-day returns period applies only to standard items that have not been personalised, customised, printed, embroidered, altered or made to order.

To start a return, please contact us at info@ventajasport.com with your order number and the item you wish to return.

7 . Items that cannot be returned unless faulty

The following items cannot be returned or refunded unless they are faulty:

Personalised items.
Items with player names, initials or numbers.
Custom clubwear.
Made-to-order items.
Printed or embroidered products.
Items produced as part of a team, club or bulk order.
Items altered or customised at the customer’s request.
Items that have been worn, washed, used, damaged or marked after delivery.
Items returned without proof of purchase.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

8. Return postage

For standard non-personalised items returned because they are unwanted or the wrong size, the customer is responsible for return postage costs.

We recommend using a tracked postal service and keeping proof of postage, as we cannot be responsible for returns that are lost or damaged in transit.

If the item is faulty, damaged, incorrect or not as described, please contact us first before returning it.

9. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us at info@ventajasport.com within 48 hours of delivery or collection where possible.

Please include:

Your order number.
A description of the issue.
Clear photos of the item.
Photos of the packaging, if relevant.

We will review the issue and, where appropriate, offer a repair, replacement or refund.

For faulty, damaged or incorrect items, we will cover reasonable return postage costs where a return is required and approved by us.

The 48-hour notification period helps us resolve issues quickly, but it does not affect your statutory rights.

10. Refunds

Once we receive and inspect your returned item, we will confirm whether your refund has been approved.

Approved refunds will be processed to the original payment method.

Refunds are usually processed within 14 days of us receiving the returned item.

Original standard delivery costs may be refunded where required by law.

Additional delivery charges, upgraded shipping or optional services may not be refunded unless the item is faulty, damaged, incorrect or not as described.

11. Exchanges

We do not currently offer automatic exchanges.

If you need a different size, colour or item, please return the eligible item in line with this policy and place a new order through the website.

Personalised, customised or made-to-order items cannot be exchanged unless they are faulty, damaged, incorrect or not as described.

12. Club collection returns

If you selected club collection, eligible returns must still be arranged with Ventaja Sport before returning the item.

Please do not leave returns at the club unless we have confirmed this with you in advance.

Clubs, coaches and staff members are not responsible for approving returns, refunds or exchanges unless this has been specifically agreed with Ventaja Sport.

13. Club, team and bulk orders

Club and team orders may be placed either:

Individually by members through the website or approved club shop; or
In bulk by a club, coach, team organiser or authorised representative.

The available products, delivery method, collection method, personalisation options and order process may vary depending on the arrangement agreed with each club.

Where club, team or bulk orders include personalised, printed, embroidered, customised or made-to-order items, these items cannot be returned unless faulty, damaged, incorrect or not as described.

For bulk orders, the club, coach, team organiser or authorised representative is responsible for checking order details, quantities, sizes, names, initials, numbers, logos and artwork before confirming the order.

14. Event and pop-up purchases

Products may also be sold in person at events, clubs, tournaments or pop-ups.

For items purchased in person, customers should check the product, size and condition before completing the purchase.

Standard non-personalised items purchased at an event or pop-up may be returned within 30 days of purchase, provided that the item is unused, unwashed, in its original condition and returned with proof of purchase.

Personalised, customised, printed, embroidered or made-to-order items purchased or ordered at an event or pop-up cannot be returned unless faulty, damaged, incorrect or not as described.

If an item is ordered at an event or pop-up for later delivery or club collection, the applicable delivery, collection and personalisation terms in this policy will apply.

15. Incorrect delivery details

Please check your delivery address carefully before placing your order.

We are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete delivery details provided by the customer.

If an order is returned to us because of incorrect delivery details, failed delivery or failure to collect from a delivery provider, we may ask you to pay the delivery cost again before the order is resent.

16. Failed or missed club collection

If your order is made available for club collection, it is your responsibility to collect it within a reasonable time.

If an order remains uncollected, we may contact you to arrange an alternative collection or delivery method. Additional delivery charges may apply.

17. Cancellations before dispatch

If you need to cancel an order, please contact us as soon as possible at info@ventajasport.com.

For standard non-personalised items, we will try to cancel the order before dispatch where possible.

For personalised, customised, printed, embroidered or made-to-order items, cancellation may not be possible once production has started.

18. Personalisation confirmation

For personalised products, customers may be asked to confirm the following before completing their order:

“I confirm that all personalisation details are correct and understand that personalised items cannot be returned unless faulty.”

By placing an order for a personalised, customised or made-to-order item, you confirm that the information provided is accurate and approved for production.

19. Your statutory rights

Nothing in this policy affects your statutory rights.

You may have legal rights if goods are faulty, damaged, incorrect, not as described or not fit for purpose.

For online purchases of standard non-personalised goods, you may also have cancellation rights under UK consumer law.

Personalised, customised and made-to-order items may be excluded from cancellation rights unless they are faulty.

20. Contact us

For delivery, collection, returns or refund queries, please contact:

Ventaja Sport Ltd.

Email: info@ventajasport.com