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Privacy Policy

Who We Are

Ventaja Sport Ltd, trading as Ventaja Sport, is the data controller responsible for your personal data.

Ventaja Sport Ltd
Company Number: 16097343
Trading as: Ventaja Sport
Address: 397 Cranmore Avenue, Swindon, SN3 2EY, England
Email: info@ventajasport.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

What This Policy Covers

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

  • Visit our website.

  • Create a customer account.

  • Place an order.

  • Contact us by email, phone, website form, live chat or social media.

  • Submit a custom teamwear or clubwear enquiry.

  • Upload or send logos, artwork, images or design files.

  • Sign up to receive marketing emails.

  • Use our website, shop, checkout or customer service features.

The Personal Data We Collect

Depending on how you use our website, we may collect the following information:

Information you provide to us

  • Your name.

  • Email address.

  • Phone number.

  • Billing address.

  • Shipping address.

  • Customer account details.

  • Order history.

  • Payment confirmation details.

  • Club, school, organisation or team details.

  • Product sizes, initials, names, numbers or personalisation details.

  • Logos, artwork, images or design files you upload or send to us.

  • Information included in contact forms, enquiry forms, emails, messages or live chat.

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Information collected automatically

  • Device and browser information.

  • Website usage data.

  • Pages viewed.

  • Actions taken on the website.

  • Approximate location based on browser or device data.

  • Analytics and performance data.

  • Cookie and consent preferences.

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Payment information

Payments may be processed securely through Wix Payments, Stripe, PayPal or another secure payment provider.

We do not store your full card details ourselves. Payment providers process payment information in accordance with their own privacy and security policies.

How We Use Your Data

We use your personal data to:

  • Process, manage and deliver your orders.

  • Provide customer accounts and order history.

  • Respond to enquiries and customer service requests.

  • Prepare quotes for custom teamwear, clubwear or personalised products.

  • Review logos, artwork and design files submitted to us.

  • Produce personalised or customised items.

  • Arrange delivery, collection or courier services.

  • Send order updates and service-related messages.

  • Send marketing emails where you have chosen to receive them.

  • Improve our website, products, services and customer experience.

  • Analyse website traffic and performance.

  • Maintain website security and prevent fraud or misuse.

  • Keep appropriate business, tax and accounting records.

  • Comply with legal obligations.

Our Legal Bases for Using Your Data

We only use your personal data where we have a valid legal basis to do so.

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We use your data where necessary to:

  • Process and fulfil your order.

  • Manage your customer account.

  • Provide products or services you request.

  • Respond to enquiries before a purchase is made.

  • Provide quotes or proposals for custom teamwear or personalised products.

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Legitimate Interests

We may use your data where necessary for our legitimate business interests, including:

  • Responding to customer enquiries.

  • Improving our website, products and services.

  • Managing customer relationships.

  • Keeping business records.

  • Preventing fraud or misuse.

  • Analysing website performance.

  • Protecting our business, website and customers.

We only rely on legitimate interests where we believe your rights and interests do not override our business need to use the data.

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Legal Obligation

We may need to use and retain certain information to comply with legal obligations, including tax, accounting, consumer protection and regulatory requirements

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Consent

We rely on consent where required, including:

  • Sending marketing emails where consent is needed.

  • Using non-essential cookies, including analytics or marketing cookies.

  • Processing any optional information you choose to provide.

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You can withdraw your consent at any time.

Marketing Emails

If you sign up to our newsletter or marketing communications, we may send you updates about Ventaja Sport products, offers, launches, events and news.

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You can unsubscribe at any time by:

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Even if you unsubscribe from marketing, we may still contact you about orders, enquiries, accounts, deliveries, payments or other important service-related matters.

Custom Teamwear Enquiries and Artwork

If you submit a custom teamwear, clubwear or personalised product enquiry, we may collect and use:

  • Your contact details.

  • Club, school, organisation or team information.

  • Product requirements.

  • Size, colour and quantity requirements.

  • Names, initials, numbers or other personalisation details.

  • Logos, artwork, images or design files.

  • Notes about your design request.

  • Quote and order history.

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We use this information to:

  • Assess your enquiry.

  • Prepare quotes or proposals.

  • Discuss design and production requirements.

  • Create mock-ups or proofs.

  • Check whether artwork is suitable for production.

  • Produce customised or personalised products.

  • Keep records of enquiries, quotes and orders.

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Please only send logos, artwork, names, images or files that you have permission to use and share with us.

Sharing Your Data

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We may share your personal data with trusted third parties where necessary to operate our business and provide our services, including:

  • Wix, for website hosting, ecommerce and platform services.

  • Stripe, Wix Payments, PayPal or other payment providers, for payment processing.

  • Google Analytics or similar tools, for website analytics where enabled.

  • Jotform or similar form providers, where used for enquiries or order forms.

  • Email marketing platforms, where used for newsletters and customer updates.

  • Live chat or customer communication tools.

  • Printers, decorators, embroidery providers or production partners, where needed to fulfil customised orders.

  • Delivery and courier companies.

  • IT, website and security service providers.

  • Accountants, legal advisers and other professional advisers.

  • Regulators, public authorities or law enforcement bodies, where required by law.

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We do not sell your personal data.

International Transfers

 

Some of our service providers may process personal data outside the UK.

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Where this happens, we take reasonable steps to ensure your personal data is protected in line with applicable data protection laws. This may include relying on appropriate safeguards, contractual protections or the service provider’s own legally recognised transfer mechanisms.

How Long We Keep Your Data

 

We only keep personal data for as long as reasonably necessary for the purposes described in this policy.

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As a general guide:

  • Customer account data: while your account remains active and for a reasonable period afterwards.

  • Order records: usually up to 6 years for tax, accounting and legal record-keeping purposes.

  • General enquiries: usually up to 24 months after the last contact.

  • Custom teamwear enquiries and artwork files: usually up to 24 months, or longer where linked to an order, repeat business, production records or legal claims.

  • Marketing data: until you unsubscribe or withdraw consent.

  • Analytics data: in line with our platform settings and your cookie consent choices.

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We may keep data for longer if required by law, if there is a dispute, or if it is needed to establish, exercise or defend legal claims.

Cookies and Analytics

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Our website uses cookies and similar technologies.

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Cookies may be used to:

  • Keep the website working properly.

  • Enable account login.

  • Manage shopping basket and checkout functions.

  • Remember cookie preferences.

  • Improve website security.

  • Understand how visitors use the website.

  • Improve our products, services and website performance.

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Strictly necessary cookies

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These cookies are required for the website to function properly. They may be used for checkout, basket, security, account login and cookie preference settings.

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Analytics and non-essential cookies

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Analytics and other non-essential cookies help us understand how visitors use the website and improve our services.

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Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage or change your cookie preferences through the cookie settings on our website, where available.

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Children’s Data

 

Ventaja Sport does not knowingly sell directly to children.

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However, some products may be ordered by parents, guardians, clubs, schools, coaches or organisations for children or junior players. In these cases, we may receive limited information such as a child’s name, initials, kit number, garment size or team details.

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We only use this information to process the order, provide personalisation, fulfil the requested product or handle related customer service. Please do not provide children’s personal data unless you have the appropriate authority to do so.

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If we become aware that we have received children’s personal data without a proper basis, we will delete it where appropriate.

Your Rights

 

Depending on the circumstances, you may have the right to:

  • Request access to the personal data we hold about you.

  • Ask us to correct inaccurate or incomplete data.

  • Ask us to delete your data in certain circumstances.

  • Ask us to restrict how we use your data.

  • Object to certain types of processing.

  • Request transfer of your data where applicable.

  • Withdraw consent where we rely on consent.

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To exercise any of these rights, please contact us at info@ventajasport.com.

We may need to verify your identity before responding to a request.

Complaints

 

If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue.

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You also have the right to complain to the UK data protection regulator:

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Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Data Security

 

We take reasonable technical and organisational steps to protect your personal data from loss, misuse, unauthorised access, alteration or disclosure.

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However, no online system can ever be completely secure, so we cannot guarantee absolute security.

Third-Party Links

 

Our website may contain links to third-party websites, platforms or services.

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We are not responsible for the privacy practices of third-party websites. We recommend reading their privacy policies before providing personal data to them.

Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.

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Any updates will be posted on this page with a revised “Last updated” date.

Last Update: 09/07/2026

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